Terms & Conditions
Terms and Conditions
We would like to draw your attention to our website and booking terms and conditions; please read them carefully: Please be aware they have changed recently due to the Coronavirus pandemic.
The price includes accommodation and breakfast. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional. We accept the following forms of payment: credit/debit cards, cash, cheque with bankers card or bank transfer.
Booking and Payment
By booking a room at Musgrove House Boutique B&B, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Musgrove House B&B and represents a legally binding contract between you and Musgrove House B&B.
Please note, if you have made your booking via a third party website (eg Booking.com), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (www.musgrovehouse.co.uk) will take precedence and you are bound by these automatically. You will also be sent a link to them in full on the confirmation email.
Please note, the cheapest deal will always be found on our own website not via a third party booking website.
Payment (Direct bookings)
Please be aware that bookings made through Booking.com or Expedia have a separate payment system.
We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled. By entering into this contract you are authorising us to make these charges without additional consent being required.
You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect.
Full payment for your stay will be taken 7 days in advance of your arrival date, and this payment is not refundable. For guests who arrive and book in person for the same day, full payment will be taken up front.
A cancellation must be made in writing by email.
In our experience, cancellations are very rare, but as we all know, life can be very unpredictable, and the reasons that force people to cancel their booking can often be very sad, and are always very unexpected. As a result, we strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.
More than 7 days notice – no charge (FREE CANCELLATION). Any deposit or payment made will be refunded to the original card.
Less than 7 days notice – your payment will not be refunded.
Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.
4pm is classed as check in time for the purposes of cancellations.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of the total booking value.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.
You can cancel free of charge up to seven days before check in. No better cancellation terms are available on any other website.
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay. If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some.
Changing your Booking
Should you request to change the dates of your booking, this will be subject to availability and may be subject to a higher room price. Changes made seven days or less from the date of check in may be classed as a cancellation of booking and are subject to our cancellation terms & conditions. Changes outside of the seven day period may be liable to an admin charge.
Check In/Out Times
Check in is between 4pm (4pm for third party bookings) & 6pm and check out is by 10:30am. Should you arrive before 4pm, we cannot guarantee entry to the building or your room. If you plan to arrive later than 6pm, we may be able to arrange later access, however, this is not guaranteed and is only by prior arrangement.
Circumstances Beyond Our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, pandemic, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Musgrove House.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, Musgrove House reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs. Our comprehensive Accessibility Guide can be viewed here.
Please note that special offers are available on room prices and packages from time to time but cannot be used in conjunction with any other offer, reduced rate or special deal. Please note that some offers require full payment on booking – these offers are non-cancellable, non-changeable and non-refundable and 100% of the total booking will be charged in the event of cancellation or no-show. Offers are subject to availability and can be changed or withdrawn at any time. Offers are only applicable when booked direct by phone or on our own website www.musgrovehouse.co.uk. Normal booking and cancellation Terms & Conditions apply unless otherwise stated. Offers cannot be added retrospectively and must be quoted at the time of booking and are applicable to new bookings only. Cancelling and re-booking with an offer will be classed as a repeat booking and not a new booking. Offers are not automatically applied and must be quoted in order to be claimed. Single Occupancy rates are a discount and therefore unable to be used in conjunction with other offers and discounts.
Our room prices are “fluid” which means that they may increase and decrease due to demand. All prices are correct and subject to availability at the time of booking. Prices may change at any time without prior warning or notice and cannot be amended once booked. Please note that the best price is ALWAYS available via our own website via our Price Guarantee.
General Terms & Conditions:
Alcohol & Food
Guests are not allowed to consume their own alcoholic beverages in the public areas of the house due to our licensing restrictions. You are welcome to consume your own drinks in the privacy of your bedroom for which we supply a fridge, glasses and bottle opener/corkscrew on request.
Food may not be consumed in the bedrooms; please ask and we can supply plates and cutlery to use in the dining room.
Best Rate Guarantee
We will not be beaten on price or the deals we offer via any third party website -guaranteed. Please call or email us if you think you have found a better deal elsewhere.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Please take care with our home. You are responsible and liable for any breakages, loss or damages which you cause to the house or its contents.
Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair, replacement or making good if the loss, damage or breakage is significant, and we may make an additional charge of £25.00 if you did not report this.
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to Musgrove House, or the fabric of the house itself, damaged either wilfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred.
Each en-suite is different. Please ensure you book a room that has your preferred option for bath or shower. Full room descriptions are available on our website at www.musgrovehouse.co.uk/our-rooms/.
Please be aware that our rooms are not adjacent and therefore not suitable for children under 12 years old.
We are sorry that we do not accept pets at the property.
On check in, you will be issued with a set of keys on a key ring which open your bedroom and the front door. It is your responsibility to ensure safety of your key ring at all times and return it at the end of your stay on check out. Failure to do so, to return keys within 7 days or loss of keys will be subject to a minimum lost key charge of £25.
Any lost property items will be disposed of at the end of the subsequent month after the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to cover postage, packing and administration (usually payable by BACS). It is your responsibility to contact us should you think you may have left an item behind. Items sent will be by the cheapest method available. Should you require a particular courier or insurance level, please advise us. We hold no responsibility for the loss or damage of your item whilst in transit.
We have enough car parking spaces for one space per guest room. We cannot accept liability for any damage or theft to vehicles whilst parked within our car park. Please note, our car park is designed for the “average” sized car. Space can become tight if more than one guest arrives in an estate or large 4×4 vehicle. If you have a van or larger vehicle please contact us to discuss before booking as parking cannot be guaranteed.
We operate a strict no-smoking policy throughout the building, and outside the front door.
It is against the law to smoke in a public building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke anywhere in the house. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.
Please note that vaporizers and e-cigarettes are included in the above smoking policy.
Wireless Internet Access
Wireless internet access is provided free of charge throughout the house, subject to our separate Wi-fi Terms & Conditions which can be found here.